We want you to be 100% satisfied with your purchase.
Return Policy
For returns, we issue refunds for up to six months after original purchase date and issue a Poncho E-gift card for a return processed after 6 months. For exchanges, there is no time limit.
How Do I Return/Exchange?
Visit our returns portal to get a return or exchange started and to print out a free return shipping label or receive a QR code.
What you’ll need: order number and shipping zip code.
Please email us at [email protected] if you need help locating that information. Please include the original purchaser’s name and the name of your shirt.
Free Gift Items
All free gifts with purchase are final sale and cannot be returned/exchanged.
Gift Exchanges
You are welcome to exchange your gift shirt or return it for store credit. You can process a gift exchange without the gift giver knowing!
You will need the original order number and shipping zip code. If you need help locating that information, please email us at [email protected] with the purchaser’s name and the shirt you would like to return.
